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We have compiled a wide range of frequently asked questions in which we trust should resolve your queries. However, if you’re not in luck or have a specific request, please reach out to us through email by clicking the button below.
To create a customer’s account, please go here. Fill out the registration form and select the ‘Create an account’ button. After completing the registration form we will send you an e-mail confirming the creation of your account.
Depending on the country we offer various forms of payment: credit card (AX, VI, CA, or Discover), PayPal, Google Pay, Apple Pay, AliPay, Sofort, EPS, online bank transfers, and Trustly. The payments are made in USD, EUR, GBP, DKK, SEK, CHF, NOK, and SGD. If your local currency is different than the ones mentioned above, please check the currency that you will be charged by adding a Framepresso design to the cart. Remember that your bank will convert the amount to your local currency at its exchange rate.
The Limited Edition is our exciting new product! It brings you designs enhanced with special modifications and printing techniques. Each design is manually marked with an individual number along with information about the total quantity of this particular series. Also, a certificate of authenticity is printed at the back of the design. You’ll love it, we promise!
We ship to Australia, Austria, Belgium, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guernsey, Hong Kong, Iceland, Ireland (excluding Northern Ireland), Israel, Italy, Japan, Jersey, Lithuania, Luxembourg, Malaysia, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Reunion, Saint Barthelemy, Saint Martin (French part), Saudi Arabia, Singapore, Sint Maarten (Dutch part), Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela.
If you change your mind, you may return a Framepresso design within 30 calendar days of delivery and you will receive a 100% refund. The product is eligible for return if it is in the original state and the mounting system has not been used. The Product needs to be sent at the customer’s cost. In case of a partial return, the original shipping cost is not refunded. Also, personalised prints are non-refundable.
Please see our Shipping & Returns Policy for more information.